At Fagaz.com, operated by AGUSTINA RODRIGUEZ (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. Please read this policy carefully to understand how we handle your information.

1. Who We Are

Our website address is: https://fagaz.com. The business behind this website is AGUSTINA RODRIGUEZ.
You can contact us using the following information:

  • Fulfillment & Logistics Address: 50-28 31st Ave, Apt 1B, Woodside, NY 11377, United States
  • Preferred Contact (SMS Only): +1 (607) 208-9551
  • Alternative Contact (SMS Only): +1 (818) 626-5338
  • Email: support@fagaz.com

2. What Personal Data We Collect and Why We Collect It

We collect a range of personal data from users and visitors to our site, depending on their interactions with our services.

Personal Information
We collect the following information when you:

  • Make a purchase from our store.
  • Sign up for our newsletter or promotions.
  • Contact us through forms or email.

The data we collect includes your:

  • Name, email address, phone number.
  • Billing and shipping address.
  • Payment information (credit/debit card details or payment method).
  • Account information if you choose to register an account with us.

Why We Collect It
We collect personal data for the following purposes:

  • To process and fulfill your orders.
  • To send you updates on your orders and respond to your inquiries.
  • To improve our services and user experience.
  • To comply with legal and tax obligations.
  • To send you promotional materials if you opt-in to receive them.

Automatically Collected Data
When you visit our website, we automatically collect some data to improve your experience and the site’s functionality. This includes:

  • Your IP address, browser type, and browsing behavior.
  • Information about the pages you view on our site.

This data helps us analyze traffic, track user activity, and customize the content you see.

3. WooCommerce Data Collection

Our store is powered by WooCommerce, which collects specific data to ensure your purchase is processed smoothly and securely.

What We Collect and Store

  • Products you’ve viewed: To show you recently viewed products.
  • Location, IP address, and browser type: To calculate taxes and shipping fees.
  • Shipping address: To deliver your order after checkout.

We use cookies to keep track of cart contents and your activity on the site.

When you make a purchase, we’ll collect the following information:

  • Name, billing and shipping address, email, phone number, payment details (credit card/payment information).
  • Optional account information (username and password) if you create an account.

We store this data to:

  • Send you order details and updates.
  • Process payments and ensure secure transactions.
  • Respond to refund requests or complaints.
  • Comply with legal and tax obligations.

Data Retention
We retain personal data for as long as necessary to provide services or comply with legal obligations. For example:

  • Order details are stored for [XXX years] for accounting and tax purposes.
  • Comments and product reviews are stored if you choose to leave them.

4. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files that help us track your activity, remember your preferences, and improve the site’s functionality.

You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features of the website.

5. Analytics

We use Google Analytics to track website traffic and user behavior. This data is anonymized and used to optimize our website and marketing efforts.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

6. Who We Share Your Data With

We only share your data with third parties when necessary to complete transactions and provide services. This includes:

  • Payment processors: We use services like PayPal and Stripe to securely process payments.
  • Shipping providers: To fulfill orders and deliver products.
  • Analytics platforms: To track user activity and improve our website.

These third parties are required to maintain strict security standards and comply with privacy regulations. Links to their privacy policies are available on their respective websites.

7. Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be shared with these providers, such as:

  • Purchase total.
  • Billing information.

For more information, please refer to the privacy policies of PayPal and Stripe.

8. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Contact form submissions: Retained for six months.
  • Order information: Retained for [XXX years] for legal and tax purposes.
  • Analytics data: Retained for one year to optimize site performance.

9. What Rights You Have Over Your Data

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccuracies in your data.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Opt-out: You can opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at support@fagaz.com.

10. Where Your Data Is Sent

Your data may be transferred to and processed in countries outside the European Union. We ensure that any data transfers comply with European data protection standards by using services that meet these standards.

11. How We Protect Your Data

We use industry-standard security measures to protect your personal data, including:

  • SSL encryption: All personal and payment information is encrypted.
  • Access control: Only authorized personnel have access to sensitive data.
  • Regular security audits: Our systems are regularly checked for vulnerabilities.

12. Data Breach Procedures

In the event of a data breach, we will notify affected users promptly and take immediate steps to secure your information. We also work with legal and technical teams to mitigate risks and comply with regulations.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Fulfillment & Logistics Address: 50-28 31st Ave, Apt 1B, Woodside, NY 11377, United States
  • Preferred Contact (SMS Only): +1 (607) 208-9551
  • Alternative Contact (SMS Only): +1 (818) 626-5338
  • Email: support@fagaz.com