Modify/Cancel Order

Order Modification & Cancellation Policy – Fagaz

At Fagaz, we understand that sometimes changes are needed after placing an order. Please review our modification and cancellation guidelines below.

Modification or Cancellation Window

  • You have a 6-hour window from the time of placing your order to request any modifications or cancellations.

  • After this period, your order may already be in processing and cannot be changed.

Requesting Changes

To modify or cancel your order within the allowed timeframe, please contact our customer support team:

  • Email: support@fagaz.com

  • Include your order number and the specific details of the changes requested.

  • Our team will confirm your request within 1–3 business days.

Handling Shipped Orders

  • Once your order has been shipped, modifications are not possible.

  • If changes are still needed, please wait for delivery and follow our Return & Refund Policy.

Refunds for Canceled Orders

  • Orders canceled within the 6-hour timeframe will be refunded to the original payment method.

  • Refunds are processed within 2 business days.

  • Depending on your bank or card provider, it may take 10–15 business days for the funds to appear in your account.

Customer Support

For assistance with your order, please contact us:

  • Email: support@fagaz.com

  • Phone: (833) 980-4785

  • Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)

  • Office & Warehouse Address:
    50-28 31st Ave, Apt 1B, Woodside, NY 11377, USA

Our support team will respond within 1–3 business days.