At Fagaz.com, operated by AGUSTINA RODRIGUEZ, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we are happy to offer a straightforward return and refund process.

1. Returns

You have 30 days from the date of receiving your order to request a return. To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, in the same condition that you received it.
  • The product must have all original tags, labels, and packaging intact.
  • Items that are damaged or missing parts for reasons not due to our error are not eligible for return.

To initiate a return, please contact us at support@fagaz.com with your order details and the reason for the return. We will provide further instructions to complete the process.

2. Return Shipping

We offer free return shipping on all eligible returns. Once your return is approved, we will provide a prepaid shipping label for you to send the product back to us. Please ensure that the product is securely packaged before shipping to prevent any damage during transit.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. Upon approval, your refund will be processed, and a credit will be applied to your original method of payment. Refunds are typically processed within 5-7 business days of receiving the returned item.

Please note:

  • Shipping fees (if applicable) on the original purchase are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the replacement.

5. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, such as:

  • Custom-made or personalized items
  • Items marked as final sale

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

6. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account or payment method again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done this and still have not received your refund, please contact us at support@fagaz.com for assistance.

7. Contact Us

For any questions regarding our return policy or to initiate a return, please contact us:

  • Fulfillment & Logistics Address: 50-28 31st Ave, Apt 1B, Woodside, NY 11377, United States
  • Preferred Contact (SMS Only): +1 (607) 208-9551
  • Alternative Contact (SMS Only): +1 (818) 626-5338
  • Email: support@fagaz.com